Lash Install Policies
Cancellations policy
*We strive to accommodate our clients to the best of our ability. All of our appointment confirmations are sent via text or email. Please honor your appointment, if you must cancel or reschedule, please do so 24 hours in advance. To avoid a cancellation fee. If there is no cancellation/reschedule call made, you will be charged 100% of the appointment type.
Late Policy
*Please give a courtesy call if you are going to be late to your appointment. We understand things happen beyond our control which may cause you to be late arriving. There is a 10 minute grace period on all appointments. If you do not meet your appointment during your 10 minute grace period. A $10 late fee will be applied to your service.
No Call No Show Policy
*A No Show will be billed for the full (100%) amount of the appointment. No further appointments will be made after your 2nd No Call No Show.
privacy & safety
Lashes By Diamond is committed to protecting the privacy of our site visitors and customers. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks, for the purposes of customer research and profiling or where we have your express permission to do so, and to Third-Party vendors needed to carry out their work for us, which may include identifying and serving targeted advertisements or providing analytic services.
We will not sell your name, address, e-mail address, credit card information or personal information to any third party without your permission, but we cannot be responsible or held liable for the actions of third party sites from which you may have linked or been directed to the Lashes By Diamond Prestige website.
Announcements
We are happy to announce our doors will reopen on May 1st. With new hours of operations. Open Monday-Saturday and closed on Sunday. Due to COVID, we are asking all clients to sanitize hands before the start of your service. We also request clients to wear a face mask and or please reschedule your appointment if you are in any way feeling ill or have been ill within a week of your appointment. To ensure we are keeping our salon safe as we reopen our doors. We are only scheduling 2 clients per day. As always, we will continue to follow State Board safety guidelines.
Promotion(s):
Get into the beauty of things by gifting yourself with our newly added beauty gift certificate package. Our beauty package includes one set of Diamond Lash Extensions, Two Week Touch-Up and Underarm Wax. Offer valid on online purchases only. No purchase code needed.
Referral Program
Refer a friend and receive : 5% Off Touch-Up or 10% off Full Set. Whichever comes first. We Love Referrals !!
Touch-Up Appointment
It is considered a touch-up if you have 50% no less than 30% of eyelash extensions remaining on each eye. If the client has less than 30% of eyelash extensions left on each eye and an observation has been made by the Lash Stylist, the client's appointment will be considered a New Set. Touch-Ups are recommended every 2-3 weeks. If it has been more than 21 days for your new set, without a touch-up in between, please schedule a new set when booking. Please note we recommend 3 touch-ups per new set to keep the client's natural lashes healthy.
payment methods
- Credit / Debit Cards
- PAYPAL
- Cash APP/ Zelle
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