shipping & returns
shipping policy
USPS First Class (5-7 Business Days)
$5.99
USPS Priority Mail (2-3 Business Days)
$12.99
FedEx International Economy
Rate based on delivery address
FedEx International Priority
Rate based on delivery address
Processing Time
Please allow 1-2 days processing time for your order to ship
Domestic Delivery Time - Standard Shipping
Time in transit depends on the shipping method selected, please reference the above chart for additional information. Please note that time in transit does not include weekends or holidays. All delivery times are estimates. Lilly Lashes is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature.
Refused Packages
A $15 Non-Delivery Fee will be charged for refused shipments. The Non-Delivery fee will be charged to the payment form selected during checkout, and will be subtracted from any refund or store credit.
United States Postal Service (USPS)
USPS is required for all deliveries to PO Boxes and military addresses. We cannot guarantee replacement of lost or stolen packages shipped via USPS.
return & exchange policy
Orders are shipped Monday-Friday. Please allow 1-2 days for processing before your order is shipped.
Due to the nature of the item, for sanitary purposes there are no refunds or exchanges. In the unlikely event you receive a damaged item, we will gladly replace it within 30 days of the date of purchase.
For damaged item(s), please include your order # and return to our offices at:
Lashes By Diamond Prestige
2847 Chapel Lake Court
Decatur, GA 30034
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For all other questions or inquires, please contact us at diamondprestige2018@gmail.com.